Terms of service
Terms of Service
Last updated:Â July 27, 2026
Welcome to Cleanox.
These Terms of Service describe the rules and conditions that apply when you access our website, browse our store, and purchase products from us.
By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
1. General Information
Cleanox is an online store offering practical products designed to improve everyday life, including home cleaning and clothing care solutions.
We work with trusted suppliers and fulfillment partners to provide our customers with quality products and reliable service.
We reserve the right to update, modify, or discontinue any product, service, or content on our website at any time without prior notice.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information when placing an order.
- You will use our website only for lawful purposes.
- You will not attempt to interfere with the security or operation of our website.
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe there is fraudulent, abusive, or unauthorized activity.
3. Products and Product Information
We make every effort to display accurate information about our products, including descriptions, images, features, and prices.
However, we cannot guarantee that product descriptions, colors, or images will always appear exactly the same on every device.
Small variations may occur due to supplier updates, manufacturing changes, or differences in screen settings.
Product availability may change at any time.
4. Orders and Payments
When you place an order on Cleanox, you agree to provide correct and complete information, including your name, shipping address, and contact details.
We accept payments through available payment methods, including:
- PayPal
- Stripe
By completing your purchase, you authorize us to charge the total amount of your order.
We reserve the right to cancel or refuse any order in cases of:
- Suspected fraud
- Incorrect pricing information
- Product availability issues
- Other circumstances requiring order cancellation
If your order is canceled after payment has been processed, you will receive a refund according to our refund policy.
5. Shipping and Delivery
Orders are processed and shipped through our fulfillment partners.
Delivery times may vary depending on product availability, shipping method, destination, and external factors.
Estimated delivery times may include:
- Express delivery: approximately 1–4 business days
- Standard delivery: approximately 7–11 business days
These delivery times are estimates and are not guaranteed.
Cleanox is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, transportation issues, or other events outside of our control.
For complete information about shipping, please refer to our Shipping Policy.
6. Customs, Taxes, and Additional Fees
Customers are responsible for any additional fees, taxes, customs charges, or other costs that may be required by their country or local authorities.
Cleanox is not responsible for these additional charges.
7. Returns and Refunds
Customer satisfaction is important to us.
Customers may request a return within 30 days after receiving their order, subject to the conditions described in our Return and Refund Policy.
Products must meet the return requirements stated in our policy.
For complete details, please review our Return and Refund Policy.
8. Product Use and Responsibility
Our products are designed for their intended purposes only.
Customers are responsible for using products according to any provided instructions or recommendations.
Cleanox is not responsible for damages, injuries, or issues resulting from:
- Incorrect use of products
- Failure to follow instructions
- Modifications made by customers
- Improper handling of products
9. Third-Party Suppliers and Services
Some products sold on our website are fulfilled through third-party suppliers and logistics partners.
We carefully select our partners; however, certain aspects of production, packaging, and shipping may be handled by these partners.
By purchasing from Cleanox, you acknowledge that fulfillment may involve third-party services.
10. Intellectual Property
All content available on this website, including text, images, logos, graphics, and design elements, belongs to Cleanox or is used with permission.
You may not copy, reproduce, modify, or use any content from our website without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Cleanox shall not be responsible for indirect damages, losses, or issues resulting from the use of our products or website.
Our responsibility is limited to the value of the purchased product or order amount where applicable.
12. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated revision date.
By continuing to use our website after changes are published, you agree to the updated Terms of Service.
13. Contact Information
If you have any questions regarding these Terms of Service, your order, or our services, please contact us:
Cleanox
Email: support@cleanox.online
14. Agreement
By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.
Thank you for choosing Cleanox.