Terms of service
Last updated:Â July 27, 2026
Welcome to Cleanox.
These Terms of Service govern your use of our website, your access to our online store, and your purchase of products from Cleanox.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. General Information
Cleanox is an online store offering practical products for everyday use, including cleaning, home care, clothing care, and other related solutions.
Products available through our store may be sourced and fulfilled through third-party suppliers and fulfillment partners.
We reserve the right to update, modify, suspend, or discontinue any product, service, feature, or content available on our website at any time.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use our website only for lawful purposes.
- Not attempt to interfere with the security, functionality, or operation of our website.
- Not use our website for fraudulent, abusive, or unauthorized activities.
We reserve the right to refuse service, cancel orders, or restrict access to our website when we reasonably believe that fraudulent, abusive, or unauthorized activity has occurred.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However, product images and colors may appear slightly different depending on your device, screen settings, lighting, or other factors.
Products may also be subject to changes in specifications, packaging, appearance, or availability due to supplier updates or other circumstances.
We reserve the right to modify product information, prices, or availability at any time without prior notice.
4. Orders and Payments
When placing an order with Cleanox, you agree to provide accurate and complete information, including your name, billing information, shipping address, email address, and other required contact details.
Available payment methods may include:
- PayPal
- Stripe
- Other payment methods displayed at checkout
By completing your purchase, you authorize the applicable payment provider to process the total amount of your order.
We reserve the right to refuse or cancel an order when necessary, including in cases involving:
- Suspected fraudulent or unauthorized activity
- Incorrect pricing or product information
- Product availability issues
- Errors in order information
- Other circumstances that may require an order to be canceled
If an order is canceled after payment has been processed, an applicable refund will be issued according to our Return & Refund Policy.
5. Shipping and Delivery
Orders are processed and fulfilled through our fulfillment partners.
Shipping and delivery times may vary depending on the product, supplier, fulfillment location, shipping method, destination, and circumstances outside our control.
Estimated delivery times may vary and can include different shipping options depending on the product and destination.
Any delivery timeframe displayed on our website is an estimate and is not guaranteed.
Delays may occur due to circumstances such as:
- Shipping carrier delays
- Customs procedures
- Weather conditions
- Transportation disruptions
- High shipping volumes
- Other circumstances beyond our reasonable control
For more information, please refer to our Shipping Policy.
6. Customs, Taxes, and Additional Charges
Depending on the destination and applicable laws, an order may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.
Where applicable, the customer is responsible for any such charges that are not included in the order total at checkout.
Cleanox is not responsible for additional charges imposed by customs authorities or other local agencies.
7. Returns and Refunds
Customer satisfaction is important to us.
Eligible customers may request a return within 30 days of receiving their order, subject to the conditions established in our Return & Refund Policy.
Products must meet the applicable return requirements before a refund or replacement can be approved.
For complete information regarding returns, replacements, and refunds, please review our Return & Refund Policy.
8. Product Use and Customer Responsibility
Products purchased through Cleanox should be used only for their intended purpose and according to any instructions, warnings, or recommendations provided with the product.
Customers are responsible for using products appropriately and safely.
Cleanox is not responsible for issues resulting from:
- Improper use
- Misuse or abuse
- Failure to follow product instructions
- Unauthorized modifications
- Improper storage or handling
9. Third-Party Suppliers and Fulfillment Services
Certain products available through Cleanox may be sourced, processed, packaged, or shipped through third-party suppliers and fulfillment partners.
These partners may handle certain aspects of order fulfillment, including product preparation and shipping.
Cleanox remains responsible for managing your order and providing customer support, while certain operational services may be performed by third-party providers.
10. Intellectual Property
The content available on the Cleanox website, including text, graphics, logos, photographs, website design, and other original materials, may belong to Cleanox or may be used with appropriate authorization.
You may not reproduce, copy, modify, distribute, publish, or use website content without appropriate permission, except where permitted by applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Cleanox will not be liable for indirect, incidental, consequential, or other losses resulting from the use of our website, products, or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Where permitted by law, any liability relating to a purchased product or order will be limited to the amount paid for the applicable product or order.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, or applicable requirements.
When changes are made, the Last Updated date at the top of this page will be updated.
Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
13. Contact Us
If you have questions regarding these Terms of Service, your order, or our services, please contact us:
Cleanox
Website: cleanox.co
Email: cleanoxcoo@gmail.com
We are committed to providing a clear, fair, and professional customer experience.
14. Agreement
By accessing cleanox.co, browsing our store, or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
Thank you for choosing Cleanox.