Return & Refund Policy

Last Updated: July 27, 2026

At Cleanox, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and components.

Items that have been used, damaged by the customer, or returned without prior authorization are not eligible for a refund or replacement.

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Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is defective.
• The wrong item was received.
• The product arrived damaged due to our error.

In these cases, Cleanox will cover the return or replacement process.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To speed up the process, please provide:

• Your order number.
• Clear photos or videos showing the issue.

After reviewing your request, we will offer either:

• A replacement product, or
• A full refund.

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Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 3–5 business days using the original payment method.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Used products.
• Products damaged due to misuse or improper handling.
• Products returned without authorization.
• Products missing original packaging or accessories.

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Order Tracking

Once your order has been shipped, you will receive a tracking number by email, allowing you to monitor your shipment at any time.

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Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled. In this case, please follow our return procedure after receiving the package.

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Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: support@cleanox.online

We are committed to providing fast, fair, and professional customer service.