Refund policy


Last Updated: July 27, 2026

At Cleanox, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be new and unused.
  • Be in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories and components.

Products that have been used, damaged due to improper handling or misuse, or returned without prior authorization may not be eligible for a refund or replacement.

Before returning an item, please contact our customer support team to receive return instructions and authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product is defective.
  • You received the wrong product.
  • The product arrived damaged due to an error on our part.

In these situations, Cleanox will assist with the appropriate return, replacement, or refund process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number.
  • Clear photos or videos showing the problem.
  • Any additional information that may help us understand the issue.

After reviewing your request, we may offer an appropriate solution, which may include:

  • A replacement product, or
  • A refund.

The solution provided will depend on the nature and circumstances of the issue.

Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 3–5 business days using the original payment method.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

Non-Returnable Items

The following products are generally not eligible for return or refund:

  • Products that have been used.
  • Products damaged due to misuse, improper handling, or negligence.
  • Products returned without prior authorization.
  • Products missing their original packaging or essential accessories.

Order Tracking

Once your order has been shipped, you will receive tracking information by email when available.

You may use the provided tracking information to monitor the progress of your shipment.

Shipping times may vary depending on the product, destination, shipping method, and fulfillment provider.

Order Cancellations

You may request to cancel your order before it has been processed or shipped.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order, subject to the conditions of this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Cleanox
Website: cleanox.co
Email: cleanoxcoo@gmail.com

We are committed to providing a fair, clear, and professional customer experience.