Privacy policy
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Last updated: July 27, 2026
At Cleanox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through cleanox.co.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with Cleanox, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction information
- Order details and purchase history
- Information you provide when contacting customer support
- Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our services, and maintain website security.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Provide customer support
- Process payments and prevent fraudulent transactions
- Improve our products, website, and services
- Personalize your shopping experience
- Send promotional communications when you have agreed to receive them
- Maintain the security and proper operation of our website
- Comply with applicable legal and regulatory requirements
We do not sell your personal information to third parties.
3. Payment Information
Payments made through our website may be processed by secure third-party payment providers.
Cleanox does not intentionally store your complete payment card details on its own systems. Payment information is handled according to the security and privacy practices of the applicable payment provider.
4. Order Fulfillment and Shipping
To fulfill your order, we may share the information necessary to process and deliver your purchase with trusted service providers, suppliers, fulfillment partners, shipping carriers, and logistics providers.
This may include your:
- Name
- Shipping address
- Email address
- Phone number
- Order details
Only information reasonably necessary to fulfill your order is shared.
5. Service Providers
Cleanox may work with trusted third-party service providers that help us operate our business, including payment processors, shipping and fulfillment providers, customer support services, website and technology providers, analytics services, and fraud-prevention services.
These providers may have access to certain personal information only when necessary to perform services on our behalf.
Our online store is hosted and supported by Shopify, which provides the technology that enables us to securely operate our website and process customer orders.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant advertising and marketing
- Maintain security
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
7. Marketing Communications
If you choose to subscribe to our promotional communications, we may use your email address to send information about:
- New products
- Special offers
- Promotions
- Discounts
- Updates from Cleanox
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message or by contacting us.
Transactional communications, such as order confirmations, shipping updates, and important account-related messages, may still be sent when necessary.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide our services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory obligations
When personal information is no longer reasonably required, we may delete or anonymize it where appropriate.
10. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
Cleanox is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
11. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us using the information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Cleanox handles your personal information, please contact us:
Cleanox
Website: cleanox.co
Email: cleanoxcoo@gmail.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.