Shipping policy


Last Updated: July 27, 2026

Thank you for shopping with Cleanox.

We are committed to providing a smooth and reliable shipping experience. Please review the following Shipping Policy before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders may not be processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, or unforeseen circumstances, processing times may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to keep you informed.

Shipping Destinations

Cleanox ships to multiple destinations, and our delivery network may continue to expand over time.

Shipping availability may vary depending on:

  • The product
  • The fulfillment provider
  • The shipping method
  • The destination

If you are unsure whether a product can be shipped to your location, please contact us before placing your order. We will do our best to confirm availability.

Delivery Times

Delivery times may vary depending on the product and destination.

Factors that may affect delivery include:

  • Product availability
  • Supplier processing time
  • Fulfillment location
  • Shipping method
  • Shipping carrier
  • Destination
  • Customs processing
  • Weather conditions
  • Other circumstances beyond our control

Any delivery timeframe displayed on our website is an estimated timeframe and is not guaranteed.

Different products may have different processing and delivery times.

Free Shipping

When Free Shipping is offered at checkout, the customer will not be charged a separate shipping fee for the applicable order or product.

The availability of free shipping may vary depending on the product, destination, shipping method, and other applicable conditions.

Free shipping does not necessarily mean that the underlying shipping service has no cost. Any applicable fulfillment or shipping costs are handled as part of our order fulfillment process.

Order Tracking

Once your order has been shipped, you will receive tracking information by email when available.

You can use the tracking information provided to monitor the progress of your shipment through the applicable tracking system.

Tracking information may take some time to become active after the order has been shipped.

Shipping Delays

Although we work to provide reliable delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs inspections or clearance
  • Transportation disruptions
  • Shipping carrier delays
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Operational or logistical issues

Cleanox is not responsible for delivery delays caused by circumstances outside our reasonable control.

We appreciate your patience and understanding when such situations occur.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Cleanox is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the information before your order is processed or shipped, but we cannot guarantee that changes can be made after processing has begun.

Lost, Damaged, or Incorrect Packages

If your package appears to be lost, arrives damaged, or you receive an incorrect product, please contact us as soon as possible.

Our team may review the situation with the applicable fulfillment provider or shipping carrier and determine the appropriate solution.

Depending on the circumstances, a resolution may include a replacement or refund in accordance with our Return & Refund Policy.

For damaged or incorrect products, please provide your order number and clear photos or videos when requested.

Customs, Duties, and Taxes

Depending on the destination and applicable local regulations, international orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Cleanox does not control customs procedures or the fees imposed by local authorities.

Contact Us

If you have questions about shipping, delivery, tracking, or the availability of delivery to your location, please contact us:

Cleanox
Website: cleanox.co
Email: cleanoxcoo@gmail.com

We are committed to providing a clear and professional customer experience and will do our best to assist you with your order.