Shipping policy

Shipping Policy

Last Updated: July 27, 2026

Thank you for shopping with Cleanox.

We are committed to providing a smooth and reliable shipping experience for all our customers. Please read the following shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, holidays, or unforeseen circumstances, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Destinations

Cleanox ships to multiple destinations and continues to expand its delivery network.

Shipping availability may vary depending on the product, supplier, and destination.

If you are unsure whether we currently ship to your location, please contact our customer support team before placing your order. We will gladly verify shipping availability for you.

Delivery Times

Delivery times vary depending on several factors, including:

  • Product availability
  • Supplier processing time
  • Warehouse location
  • Shipping carrier
  • Destination country
  • Customs clearance
  • Weather conditions and other unforeseen circumstances

Estimated delivery times are provided for reference only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment at any time through the carrier's tracking system.

Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Severe weather conditions
  • Public holidays
  • High shipping demand

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Cleanox is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your package is lost during transit, arrives damaged, or shows signs of tampering, please contact us as soon as possible.

Our support team will investigate the issue with the shipping carrier and supplier. Depending on the outcome of the investigation, we may offer a replacement, a partial refund, or a full refund in accordance with our Return & Refund Policy.

Customs, Duties and Taxes

For international orders, customs duties, taxes, import fees, or other government charges may apply depending on the destination country's regulations.

These charges, when applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: support@cleanox.online

We are always happy to assist you and will respond as quickly as possible.